Shipping Policy

 

Last updated: January 23, 2026

 

This Shipping Policy applies to all orders placed through the Carte Creme webshop, operated by Carte Creme, LDA, Rua da Ribeira 20, 2460-812 Turquel, Alcobaça, Portugal.

 

This policy is intended to provide clear, customer-facing information regarding shipping and delivery and operates alongside our Terms of Service.

 

1. Shipping Origin

All orders are shipped from Portugal.

 

2. Shipping Regions

We ship to a positive list of regions, including:

- European Union

- United Kingdom

- United States

- Canada

- Africa

- Asia

- Australia / New Zealand

- Middle East

 

We reserve the right to restrict or refuse shipping to specific countries or regions at our discretion.

 

3. Processing Time

Orders are processed after payment has been received in full.

Processing times are indicative and may vary depending on product availability, pre-orders, or peak periods.

 

4. Delivery Times

Estimated delivery times are indicative only and not guaranteed.

Delays may occur due to customs procedures, carrier issues, force majeure, or other circumstances beyond our control.

 

5. Shipping Costs

Shipping costs are calculated at checkout based on destination, shipping method, and order value.

Any shipping fees charged are non-refundable unless required by law.

 

6. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by local authorities.

Such charges are the sole responsibility of the customer and are not included in the purchase price or shipping fees.

 

We are not responsible for delays or additional costs caused by customs authorities.

 

7. Risk of Loss

Risk of loss or damage passes to the customer upon delivery to the shipping address provided.

 

8. Failed or Refused Deliveries

If a delivery is refused, returned to sender, or fails due to incorrect address details or non-collection, additional shipping or handling costs may be charged to the customer.

 

9. Pre-orders & Backorders

For pre-orders and backorders, delivery timelines are indicative and may change.

If an order cannot be fulfilled within a reasonable timeframe, we reserve the right to cancel the order and issue a refund.

 

10. Tracking

Where available, tracking information will be provided once the order has been shipped.

 

11. Contact

For questions regarding shipping, please contact:

concierge@cartecreme.com

or via https://cartecreme.com/pages/contact